Accessibility Statement
Accessibility at Hammersmith Removals
Hammersmith Removals is committed to providing an accessible and inclusive experience for everyone who uses our removals services in the wider Hammersmith Removals area. We aim to make it easy for all customers, including disabled and older users, to find information and arrange moves, whether you are browsing our website or contacting us directly.
Our Accessibility Commitment
We are working to align our website and online content with the Web Content Accessibility Guidelines version 2.1, at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, auditory, physical, speech, cognitive and neurological differences.
Accessibility for Hammersmith Removals customers is not a one-time project. We treat it as an ongoing responsibility and regularly review our pages, content and features to remove barriers and improve usability for everyone.
Screen Reader Support
Our website is designed to be compatible with modern screen readers used by customers in the Hammersmith Removals area and beyond. We aim to provide clear page structures, accurate headings and meaningful text labels on interactive elements, such as forms and buttons, so that screen reader users can easily understand and navigate our content.
We avoid using images or icons as the only way of presenting important information. Where images are used, we aim to include appropriate alternative text so that screen reader users can access the same details about removals services, booking options and local Hammersmith information.
Keyboard Navigation
The Hammersmith Removals website is built to be fully navigable using a keyboard alone, without requiring a mouse or touch screen. We pay particular attention to the order in which links and form fields receive focus so that you can move logically through each page using the Tab, Shift plus Tab, Enter and arrow keys.
We also aim to provide a visible focus indicator so you can always see which part of the page you are currently on. This supports customers who rely on keyboard use or alternative input devices, and it helps all users move quickly between sections when planning a move in the Hammersmith Removals area.
Design, Text and Readability
We aim to use clear, readable text and straightforward language whenever we explain our moving services, insurance options and local Hammersmith arrangements. Text is written with good colour contrast against the background to help users with low vision or colour vision differences.
Where possible, we avoid relying solely on colour or complex layouts to convey information. We also work to ensure our pages can be resized in modern browsers without loss of content or functionality, so that customers can adjust text size and zoom according to their needs.
Compatibility and Limitations
We test our website on recent versions of common browsers and devices used by customers in the Hammersmith Removals area. While we aim for broad compatibility, some legacy technologies or very old browsers may not support all accessibility features. We encourage users to keep their browsers and assistive tools up to date for the best experience.
Despite our efforts, you may encounter elements that are not fully accessible. When this happens, we welcome feedback so we can take action to improve.
Contact for Accessibility Requests
If you experience any difficulty using the Hammersmith Removals website, or if you need information about our local removals services in an alternative format, we encourage you to contact us. You can reach our team through the usual contact options shown on our website. Please tell us what you were trying to do, which page you were on, and any assistive technology you were using. This helps us identify and fix the issue more quickly.
We will review all accessibility requests and do our best to respond in a timely and helpful way. Where possible, we will provide the information you need in a format that works for you and, where necessary, we will make reasonable adjustments to support your move in the Hammersmith Removals area.
Ongoing Improvements
Hammersmith Removals views accessibility as an essential part of quality service. We will continue to review our website, content and practices in line with WCAG 2.1 AA guidance and customer feedback. Our goal is to ensure that planning and managing your move around the Hammersmith Removals area is as smooth and accessible as possible for every customer.
